Jun 29

Written by: Soul Solutions
Friday, 29 June 2007 

BronwenWeeGo.jpgI've just finished the ordeal of dealing with a non-paying client.  So what can you do about it?  Really there's not a lot. 

  1. Call, email, send letters asking for payment or explaination.  This only seems to do any good if they've forgotten about paying or they care about paying.
  2. Office of Fair Trading  - don't care unless you are a PAYG employee who has effectively had "wages witheld".  So if you're a company contractor, you're on your own.
  3. ASIC - don't care unless the client has been doing something illegal, like insolvent trading...and even then, only send a "reminder of your legal obligations letter"
  4. Engage a debt collector - The generally take about an 11% cut of whatever they get out of them.  Pretty much, they just send letters, and ring the client a lot.  The extra advantage, is they can list the client as a defaulter...but this is only for debts over 90 days old.  This can be effective if the client cares about being listed as a defaulter.  It also means that the client can make threats and yell at the debt collector rather than you :)
  5. Go to court.  If the debt is under $7,500 you can go to small claims court, which doesn't involve lawyers etc.  If the debt is over that amount, which in my case it was, you can take it to magistrates court..which costs lots more money.  If you win..which you hopefully would, the other party has to pay your court costs..but not for your time for preparation or being there :(

In my case, I did step one over and over until my letters and emails were being ignored. Step 2 and 3 are no use to me.  Step 4 - this at least got a reaction.  After many unanswered emails, using a debt collector at least got me an email telling me to back off or my invoices would never be paid.  When i was just about to start step 5, and  organise a summons, the money magically appeared.

So 4 months later, I've finally been paid...yay.  Lucky i always stash a bit of money so didn't starve to death when i had close to 12 weeks of invoices not paid.

So what did I learn from the experience?

1. Trust my instincts - earlier I had a bad feeling money would become and issue.  I really should have stopped working at that point and demanded payment before continuing.  After finishing up a contract, you don't have any leverage to ask for money.

2. Start your own - "Never do work with again" list.  Pity it's probably not a good idea to publish this list. I think that a lot of ppl would think twice about burning contractors if there was somewhere ppl could publish it...like ebay feedback :)

So anyone else got any horror stories?  Any advice on how to deal with non-payers?

Tags:

2 comment(s) so far...

Re: Dealing with non-paying clients

Your item #1 under what you learned is exactly what everyone in business needs to do. Have a policy in place BEFORE doing any work for any client ever. This will help avoid situations like this and save businesses owners so much aggravation, time and energy. Also, if you know someone is not going to be a good payer, you can focus on clients that are good payers and make more money and be ore succesful.
Michelle Dunn
www.credit-and-collections.com

By Michelle Dunn on   Friday, 6 July 2007

Re: Dealing with non-paying clients

Hi there, I`m glad you got your money from the client, I know exactly what you going through as I`m going through it at the moment, I`m at the put it in the hands of a debt collection agency step at the moment, you do people a good deal on jobs and once they no longer need your services they play the cheques in the mail game.
I had performed some stump grinding services to a client who needed it done urgently, they paid this account without any problems.
Then they called me back to remove about ten more stumps, I did the stump grinding at a good price and did it straight away, leaving another seven day account as i had told the client I would, so its seven weeks later after being told that the first account wasn`t recieved, second one was but they didn`t bother to pay, third one was hand delivered so as to make sure they had no excuses about not recieving it, and fourth one has just been posted threatening debt collection.
In between all of this I have made two phone calls to the client with an "oh` well" attitude, I feel like throwing a bucket of paint over there there house to cost them some money, the assholes.
I like working for myself but dealing with people like this can take the fun out of it, Chris

By Richmond Stump Removals on   Thursday, 14 August 2008

Your name:
Your email:
(Optional) Email used only to show Gravatar.
Your website:
Title:
Comment:
Security Code
Enter the code shown above in the box below
Add Comment   Cancel 
Copyright © 2002-2009 Soul Solutions Pty Ltd. | Login